Shipping
All you need to know about our Shipping
Niwa the Label uses all major carriers and local courier partners and every order will contain and shipment tracking number. Shipping costs will be calculated upon check out.
All orders have a processing time of 2-5 business days to leave our warehouse. However, it can take up to 7 business days during launch or sale periods due to the influx of orders processed. If you need your order to be shipped urgently or at a certain date, please contact us at hello@niwathelabel.com and we will do our best to accommodate your request.
See below for more information on shipping fees and times. Delivery details will be provided in your confirmation email.
*Please note that there may be delays due to Covid-19.
Within Australia
$10 regular post
Free shipping on orders over $100 AUD
Some items from Australia may take 5-7 business days to arrive. (Saisho Collection only) *Please note, most of our products/items are now sent out from our warehouse in China and can take up to 10-14 business days to arrive. Please expect delays due to Covid-19.
Anywhere else
Postage fee will be calculated upon check out.
$10 flat rate shipping for the UK, Poland, Spain, Germany, China, Hong Kong, Malaysia, Singapore, Thailand & Vietnam. *Promotion
Free shipping on orders over -
$100 AUD (UK, Poland, Spain, Germany & selected Asia Pacific) *Promotion
$150 AUD (NZ, US, Canada & Europe)
$200AUD (Rest of the World)
*Overseas orders can take anywhere from 10-14 business days onwards.
Holiday Season
During holiday season and peak times throughout the year, we're going to be experiencing an influx on orders. This will affect both our dispatching and also shipping times - please try order ahead of time to avoid any disappointments.
Covid-19 Delays
Due to Covid-19, both orders within and outside of Australia will bound to be delayed with postage services. We apologise in advance for any inconvenience this may cause.
Important Note
- We cannot be held responsible for postage issues once the order has left the warehouse, but we will try our best to contact the chosen carrier or courier service used to settle any lost, late or missing item/s.
- Domestic orders are defaulted on “signature on delivery” which you can opt out to “leave at a safe place”. However, due to Covid-19 - many couriers no longer offer this due to social distancing which we will not be held liable for. Please be reminded that if you choose to opt out of signature on delivery, we cannot be held responsible if your order is lost or missing.
- International orders do not include insurance and/or "signature on delivery" by default - if you wish to purchase extra insurance or other options, please contact us immediately after placing order so we can assist accordingly.
- *International orders - Please note any additional importation charges, taxes or customs duties incurred within the recipient's country is the responsibility of the buyer/recipient. Your delivery charge does not include these additional charges.